Our policy on cancellation & failure to attend
Please note our cancellation policy for short notice appointment cancellation, failed attendance or late arrival (of more than ten minutes) as it disrupts service for other patients and our staff.
Due to our small business size and high demand for appointments at Gumdale Dentists, the following Cancellation Policy applies:
- Clients are not ordinarily requested to pre-pay for dental consultations or treatment.
- Where a client cancels an appointment or does not attend, offering less than 48 hours notice:
First occurrence, we understand that situations can happen (extreme weather, emergencies, traffic jams etc.) and we will NOT request a cancellation fee.
For second and subsequent appointments, we often request a deposit in lieu of a short notice cancellation fee. The deposit will be requested to reserve a further appointment and be attributed to your future transactions.
- Cancellations with less than 24 hours notice incur a short notice cancellation fee at the discretion of management.
- Cancellation Fees are non-refundable.
We personally care for our patients and keeping to schedule is one way we can continue to offer our quality service to all our patients. Please give us as much notice as possible of any changes you require to your appointment time.